Full Time - Customer Experience Lead

Our customers are at the heart of everything we do, and we're looking for someone empathetic, adaptable, and genuinely people-focused someone who can communicate with care, navigate challenges thoughtfully, and ensure every interaction feels personal and supportive.

Role Requirements & Scope

• 2-3 years of experience in customer service in Fashion or eCommerce industry
• Excellent communicator as the brand's customer-facing liaison and first-point of contact via email, chat and phone
• Problem solver mindset to serve customers well
• Customer-centric in providing resolution within brand's capacity
• Fast-adapting to navigating e-commerce tools, with a willingness to learn new systems
• Hands on multi-tasking capabilities through maintaining good interdepartmental relations

 

📍 Hani Mokhta Bangsar (Jalan Telawi 3, Bangsar)

✉️ Apply at info@hanimokhta.com