Shipping and Returns (T&C)
Please note that there are differences in how Shipping and Returns are processed for Bridal & Bespoke versus Ready to Wear.
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Please note that there are differences in how Shipping and Returns are processed for Bridal & Bespoke versus Ready to Wear.
Good news! We offer FREE domestic shipping to West Malaysia & East Malaysia via our chosen courier. However, if you are currently outside of Malaysia, please refer below:
Singapore : RM30 per 2 pieces. For 3 pieces & above RM80.
Brunei : RM90 per 2 pieces. For 3 pieces & above RM110
Indonesia & Thailand : RM 90 per 2 pieces. For 3 pieces & above RM130
UK, Australia, US, Europe : RM 200 per two pieces. For 3 pieces & above RM280 (4working days)
Rest of the world : RM 250 per 2 pieces. For 3 pieces & above RM320.
Orders are processed within 2-3 days (from shipping date stated on product page if any), excluding holidays & weekends. For your convenience, we’ll send you an email with a tracking number that you can use to track your order. Once processed, your order will be delivered within 2-3 business days depending on your shipping address. All orders ship from our warehouse located in Kuala Lumpur, Malaysia.
Need a different size? No worries! Do submit your exchange request via our Returns Center. within 7 days upon package arrival. However, please note that exchange requests are dependable on the product availability at the point of exchange.
Therefore, we kindly ask for your cooperation to check the measurements stated before making your purchase. Should you have any concerns regarding measurements or require further assistance in choosing the right size, feel free to reach out via our Live Chat feature or by emailing us at sales@hanimokhta.com
We only offer ONE TIME exchange of products or returns per order number at your own costs for West & Selected Areas of East Malaysia. We currently do not accept returns or exchanges from Labuan. Please bear in mind that we will not ship the newly exchanged item until we have received the one that is being returned from the customer.
We only offer ONE TIME exchange of products or returns per order number for Singapore orders at your own costs (Unfortunately, we are not accepting exchanges or returns from any other countries at the moment). Please bear in mind that we will not ship the newly exchanged item until we have received the one that is being returned from the customer.
The customer will be responsible in returning the item(s) in its original form with attached tags on item(s), unwashed, unworn and properly packaged to ensure its safe return to our warehouse undamaged & unstained. All returning or exchange parcels must be sent to us with a tracking number notified to our team.
The difference in value for any exchanges will be refunded in the form of STORE CREDITS. STORE CREDITS will be issued to you via Your Store Account with no expiration date to the STORE CREDITS. We do not accept returns, exchanges or refunds in the form of cash.
Kindly note, we are not responsible if shipment is lost in transit or delayed in returning to our side. No refunds will be provided if exchange or return shipment to our side is lost or delayed.
NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)
NO RETURNS OR REFUNDS ON ALL ORDERS MADE VIA INSTALMENT PAYMENT METHODS
Online purchases cannot be exchanged in showroom. If you have purchased online and would like to exchange the item(s) in showroom, you would have to return the item(s) first via our returns center and opt to return to showroom. We will then refund the amount to your store credits after checking the item(s). You may purchase the desired item in showroom using your store credits.
If your purchase was made in showroom, you may come to exchange or return the item(s) in showroom. Please book your slot before you come. Book your order collection slot here
Please note that exchange requests are dependable on the product availability at the point of exchange.
Returns or exchanges are to be made within 7 days upon date of order received. The customer will be responsible in returning the item in its original form with attached tags on both Top and Skirt, unwashed, unworn and properly packaged to ensure its safe return to our warehouse undamaged & unstained.
Please present your purchase receipt upon exchange/return in showroom. No exchange or returns will be accepted without purchase receipt
NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)
Showroom hours for exchanges and returns are 10am-5pm, Tuesday - Saturday.
We want our customers to be 100% satisfied with their purchase. If this is not the case, please submit your return or exchange request via our Returns Center.
We gladly accept returns or exchanges within 7 days upon package arrival at your own costs as long as they are in original condition (unworn, unwashed and with tags). Please note, your order has to be fulfilled and delivered in order to begin the return or exchange process in our system.
Returns and exchanges will be done in the form of STORE CREDITS only. STORE CREDITS will be issued to you via Your Store Account with no expiration date to the STORE CREDITS. We do not accept returns, exchanges or refunds in the form of cash / online transfer / credit card payments.
Unfortunately, we are not accepting exchanges or returns from any other countries and Labuan (Malaysia) at the moment with exception for orders from Singapore.
Return shipping fee will be at your own costs. Return parcels to us must have a valid tracking number supplied to our team. Kindly note, we are not responsible if shipment is lost in transit or delayed in returning to our side. No refunds will be provided if exchange or return shipment to our side is lost or delayed.
NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)
NO RETURNS OR REFUNDS ON ALL ORDERS MADE VIA INSTALMENT PAYMENT METHODS
Once an order is placed, we are unable to make any changes to the items in your order. If you see an error in your shipping address, please email us at sales@hanimokhta.com as quickly as possible, we will do our best to update the shipping address before the order is processed.
You may either collect your order in-person or arrange your order collection through third-party delivery services during your chosen pick-up slot time. Kindly provide a screen-shot or a copy of your Order Confirmation Email to the rider to ease the collection process.
Please note that we shall not be liable for any delays, losses, or damages during the transit of the goods to you via your chosen third party delivery service. We are also not responsible for the whereabouts of the rider before, during and after the collection process.
All of our made-to-order garments are designed, cut, and sewn in house. Our current lead time for made-to-order garments is 3-4 weeks.
If for any reason an item does not work out for you, we gladly offer free returns for store credit within 14 days of receiving your package. We do not offer cash refunds at this time. To request a return, please email info@hanimokhta.com with your order number, and one of our team members will get back to you shortly!
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!