Shipping and Returns

Please note that there are differences in how Shipping and Returns are processed for Bridal & Bespoke versus Ready to Wear.

Ready to Wear

Good news! We offer FREE domestic shipping to West Malaysia & East Malaysia via our chosen courier. However, if you are currently outside of Malaysia, please refer below:
Singapore : RM50 per set. For 2 sets & above RM80. 
Brunei : RM110 per set. For 2 sets & above RM150
Indonesia & Thailand : RM 90 per set. For 2 sets & above RM130
UK, Australia, US, Europe : RM 200 per set. For 2 sets & above RM280 (4working days)
Rest of the world : RM 250 per set. For 2 sets & above RM320.

Orders are processed within 2-3 days (from shipping date stated on product page if any), excluding holidays & weekends. For your convenience, we’ll send you an email with a tracking number that you can use to track your order. Once processed, your order will be delivered within 2-6 business days depending on your shipping address. All orders ship from our warehouse located in Kuala Lumpur, Malaysia.

Need a different size? No worries! Do email us at sales@hanimokhta.com for any exchange request within 7 days upon package arrival. However, please note that exchange requests are dependable on the product availability at the point of exchange.

Therefore, we kindly ask for your cooperation to check the measurements stated before making your purchase. Should you have any concerns regarding measurements or require further assistance in choosing the right size, feel free to reach out via our Live Chat feature or by emailing us at sales@hanimokhta.com

We only offer ONE TIME exchange of products or returns per order number for West & East Malaysia. Please bear in mind that we will not ship the newly exchanged item until we have received the one that is being returned from the customer.

We only offer ONE TIME exchange of products or returns per order number for Singapore orders (Unfortunately, we are not accepting exchanges or returns from any other countries at the moment). Please bear in mind that we will not ship the newly exchanged item until we have received the one that is being returned from the customer. 

The customer will be responsible in returning the item in its original form with attached tags on both Top and Skirt, unwashed, unworn and properly packaged to ensure its safe return to our warehouse undamaged & unstained.

The difference in value for any exchanges will be refunded in the form of STORE CREDITS. STORE CREDITS will be issued to you via Your Store Account with no expiration date to the STORE CREDITS. We do not accept returns, exchanges or refunds in the form of cash.

We want our customers to be 100% satisfied with their purchase. If this is not the case, please email us at sales@hanimokhta.com We gladly accept returns or exchanges within 7 days upon package arrival as long as they are in original condition (unworn, unwashed and with tags). Please note, your order has to be fulfilled and delivered in order to begin the return or exchange process in our system.

Returns and exchanges will be done in the form of STORE CREDITS. STORE CREDITS will be issued to you via Your Store Account with no expiration date to the STORE CREDITS. We do not accept returns, exchanges or refunds in the form of cash.

Unfortunately, we are not accepting exchanges or returns from any other countries at the moment with exception for orders from Singapore.

Return fees from Singapore to our warehouse will not be charged but the shipping fee paid in the original order from our warehouse to your address will not be refunded.

 

Once an order is placed, we are unable to make any changes to the items in your order. If you see an error in your shipping address, please email us at sales@hanimokhta.com as quickly as possible, we will do our best to update the shipping address before the order is processed.

Bridal & Bespoke

All of our made-to-order garments are designed, cut, and sewn in house. Our current lead time for made-to-order garments is 3-4 weeks. 

  • Items with different lead times will ship in separate packages as they become available. Contact us if you'd prefer us to wait and ship everything in one package.

  • Domestic shipping within Malaysia (East & West Malaysia) is FREE and packages are shipped and dispatched from Kuala Lumpur via DHL Express

  • All orders leave our warehouse at 2:00 PM any working day (Monday to Friday).

    Orders placed outside this time frame will be sent the next business day.

  • We ship internationally and orders are shipped via DHL at a flat rate of RM120 for orders below 2kg.

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  • Orders within Malaysia ship via DHL Express and typically arrive 2-3 business days after the package is picked up. Please note that we cannot guarantee delivery dates.

  • All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by DHL Express.

  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

 

  • International orders ship via DHL and arrive 2-9 working days after the package is picked up for most countries. Please note that we cannot guarantee delivery dates.

  • Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Malaysia. We are unable to provide tracking information beyond that supplied by the DHL.

  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. 

  • Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

  • If the country of destination cannot be found during check out, consult our Customer Service at info@hanimokhta.com to check the fee.

 

If for any reason an item does not work out for you, we gladly offer free returns for store credit within 14 days of receiving your package. We do not offer cash refunds at this time. To request a return, please email info@hanimokhta.com with your order number, and one of our team members will get back to you shortly!

  • Return domestic shipping is on us.

  • Store credit never expires and is issued in the form of a digital gift card.

  • Please ensure returned garments are unworn and in good condition, or additional charges may apply.

  • If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the regular 3-4 week lead time.

  • If you received a damaged or defective item, please email info@hanimokhta.com with your order number and a photo of the garment, and we'll take care of you.

     

It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!

 

  • Since each garment is made to order, we are unable to accept cancellations for refunds.

  • In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at info@hanimokhta.com as soon as possible after placing your order.

  • If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped. Keep in mind that it can take an additional 3-4 weeks to complete your updated order.

  • If you need to make a change to your shipping address, email us at info@hanimokhta.com as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.