Orders are processed within 2-3 days (from shipping date stated on product page if any), excluding holidays & weekends. For your convenience, we’ll send you an email with a tracking number that you can use to track your order. Once processed, your order will be delivered within 2-3 business days depending on your shipping address. All orders ship from our warehouse located in Kuala Lumpur, Malaysia.

Need a different size? No worries! Do submit your exchange request via our Returns Center. within 7 days upon package arrival. However, please note that exchange requests are dependable on the product availability at the point of exchange.

Therefore, we kindly ask for your cooperation to check the measurements stated before making your purchase. Should you have any concerns regarding measurements or require further assistance in choosing the right size, feel free to reach out via our Live Chat feature or by emailing us at sales@hanimokhta.com

We only offer ONE TIME exchange of products or returns per order number at your own costs for West & Selected Areas of East Malaysia. We currently do not accept returns or exchanges from Labuan. Please bear in mind that we will not ship the newly exchanged item until we have received the one that is being returned from the customer.

We only offer ONE TIME exchange of products or returns per order number for Singapore orders at your own costs (Unfortunately, we are not accepting exchanges or returns from any other countries at the moment). Please bear in mind that we will not ship the newly exchanged item until we have received the one that is being returned from the customer.

The customer will be responsible in returning the item(s) in its original form with attached tags on item(s), unwashed, unworn and properly packaged to ensure its safe return to our warehouse undamaged & unstained. All returning or exchange parcels must be sent to us with a tracking number notified to our team.

The difference in value for any exchanges will be refunded in the form of STORE CREDITS. STORE CREDITS will be issued to you via Your Store Account with no expiration date to the STORE CREDITS. We do not accept returns, exchanges or refunds in the form of cash.

Kindly note, we are not responsible if shipment is lost in transit or delayed in returning to our side. No refunds will be provided if exchange or return shipment to our side is lost or delayed.

NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)

NO RETURNS OR REFUNDS ON ALL ORDERS MADE VIA INSTALMENT PAYMENT METHODS

Online purchases cannot be exchanged in showroom. If you have purchased online and would like to exchange the item(s) in showroom, you would have to return the item(s) first via our returns center and opt to return to showroom. We will then refund the amount to your store credits after checking the item(s). You may purchase the desired item in showroom using your store credits.

If your purchase was made in showroom, you may come to exchange or return the item(s) in showroom. Please book your slot before you come. Book your order collection slot here

Please note that exchange requests are dependable on the product availability at the point of exchange.

Returns or exchanges are to be made within 7 days upon date of order received. The customer will be responsible in returning the item in its original form with attached tags on both Top and Skirt, unwashed, unworn and properly packaged to ensure its safe return to our warehouse undamaged & unstained.

Please present your purchase receipt upon exchange/return in showroom. No exchange or returns will be accepted without purchase receipt

NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)

Showroom hours for exchanges and returns are 10am-5pm, Tuesday - Saturday.

We want our customers to be 100% satisfied with their purchase. If this is not the case, please submit your return or exchange request via our Returns Center.

We gladly accept returns or exchanges within 7 days upon package arrival at your own costs as long as they are in original condition (unworn, unwashed and with tags). Please note, your order has to be fulfilled and delivered in order to begin the return or exchange process in our system.

Returns and exchanges will be done in the form of STORE CREDITS only. STORE CREDITS will be issued to you via Your Store Account with no expiration date to the STORE CREDITS. We do not accept returns, exchanges or refunds in the form of cash / online transfer / credit card payments. 

Unfortunately, we are not accepting exchanges or returns from any other countries and Labuan (Malaysia) at the moment with exception for orders from Singapore.

Return shipping fee will be at your own costs. Return parcels to us must have a valid tracking number supplied to our team. Kindly note, we are not responsible if shipment is lost in transit or delayed in returning to our side. No refunds will be provided if exchange or return shipment to our side is lost or delayed.

NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)

NO RETURNS OR REFUNDS ON ALL ORDERS MADE VIA INSTALMENT PAYMENT METHODS

Once an order is placed, we are unable to make any changes to the items in your order. If you see an error in your shipping address, please email us at sales@hanimokhta.com as quickly as possible, we will do our best to update the shipping address before the order is processed.

You may either collect your order in-person or arrange your order collection through third-party delivery services during your chosen pick-up slot time. Kindly provide a screen-shot or a copy of your Order Confirmation Email to the rider to ease the collection process.

Please note that we shall not be liable for any delays, losses, or damages during the transit of the goods to you via your chosen third party delivery service. We are also not responsible for the whereabouts of the rider before, during and after the collection process.

• Orders within Malaysia ship via DHL Express and typically arrive 2-3 business days after the package is picked up. Please note that we cannot guarantee delivery dates.
• All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by DHL Express.
• We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

• International orders ship via DHL and arrive 2-9 working days after the package is picked up for most countries. Please note that we cannot guarantee delivery dates.
• Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Malaysia. We are unable to provide tracking information beyond that supplied by the DHL.
• We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
• Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.
• If the country of destination cannot be found during check out, consult our Customer Service at info@hanimokhta.com to check the fee.

If for any reason an item does not work out for you, we gladly offer free returns for store credit within 14 days of receiving your package. We do not offer cash refunds at this time. To request a return, please email info@hanimokhta.com with your order number, and one of our team members will get back to you shortly!

• Return domestic shipping is on us.
• Store credit never expires and is issued in the form of a digital gift card.
• Please ensure returned garments are unworn and in good condition, or additional charges may apply.
• If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the regular 3-4 week lead time.
• If you received a damaged or defective item, please email info@hanimokhta.com with your order number and a photo of the garment, and we'll take care of you.

It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!

• Since each garment is made to order, we are unable to accept cancellations for refunds.
• In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at info@hanimokhta.com as soon as possible after placing your order.
• If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped. Keep in mind that it can take an additional 3-4 weeks to complete your updated order.
• If you need to make a change to your shipping address, email us at info@hanimokhta.com as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.