In-Store Purchase: If you have purchased in-store and would like to request for a size exchange, please firstly submit your Exchange request via our Returns Center, complete the steps and opt for ‘Return to Store’ - Once your request is approved, you may proceed to visit our store between 10am - 5pm, Tuesday - Saturday.
- All size exchange requests are subject to product availability at the point of exchange.
- All returns or size exchanges must be made within 7 days from the date the order arrived at your address.
- The customer is responsible for returning the item(s) in its original condition with tags still attached to the item(s), unused, unworn, unwashed, free from foreign smell and properly packaged to ensure its safe return to our warehouse, undamaged and unstained.
- Please present your purchase receipt upon exchange or return at the showroom. Your size exchanges or returns will not be accepted without the purchase receipt.
NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)
In-store hours for size exchanges and order returns:
Tuesday - Saturday 10am to 5pm
Address : 15, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur