FAQ

Our website accepts payment via Ipay 88 (Credit Cards, Debit Cards & Malaysian FPX Online Banking) and GrabPay (Malaysian Grab account holders only)

For customers outside of Malaysia, you may checkout using Ipay 88 and opt to choose your preferred Credit/Debit CardsPrior to confirming your order and proceeding with payment, do carefully review the total amount and content(s) displayed at check-out.

Good news! We ship locally and worldwide. We offer FREE domestic shipping to West Malaysia & East Malaysia via our chosen courier.
However, if you are currently outside of Malaysia, please refer to the rates below:

Singapore : RM30 per 2 pieces. For 3 pieces & above RM60.

Brunei : RM90 per 2 pieces. For 3 pieces & above RM110

Indonesia & Thailand : RM 90 per 2 pieces. For 3 pieces & above RM130

UK, Australia, US, Europe : RM 200 per 2 pieces. For 3 pieces & above RM280 (4-6working days)

Rest of the world : RM 250 per 2 pieces. For 3 pieces & above RM320.

We want our customers to be 100% satisfied with their purchase. If this is not the case, please submit your return or exchange request via our Returns Center.
We gladly accept returns or exchanges within 7 days upon package arrival at your own costsas long as they are in original condition (unworn, unwashed and with tags). Please note, your order has to be fulfilled and delivered in order to begin the return or exchange process in our system.
But please note, payment made via instalments are not eligible for returns or cancelations.

Yes, you can after submitting a return request online via our returns center and receiving an approval from us. Return the item to our showroom within 7 days from date of order received. We will then refund the amount in store credits and you may make a new purchase for the item you'd like either in the showroom or online.
The customer will be responsible in returning the item in its original form with attached tags on item(s), unwashed, unworn and properly packaged to ensure its safe return to our warehouse undamaged & unstained.
NO EXCHANGES, RETURNS OR REFUNDS ON ALL SALE ITEMS AND ACCESSORIES (JEWELRY/SCARVES/SHAWLS)

All products are subject to quality control. Sometimes, we are not able to avoid human errors. But we are able to detect if the fault is from our production process or otherwise.
If you believe you have received a defect item, kindly contact us immediately at sales@hanimokhta.com along with a brief description of your issue, order number and pictures.
We have the right to reject if the item(s) were suspected to be damaged by customers.

The fabric we provide and offer are mostly delicate and plant based fabric. It's hard to verify such claims as it relies on many factors beyond measurable control. For example:
1) Different types of detergents may affect the fabric differently.
2) Different water temperatures may affect the fabric differently.
3) The other clothes that were mixed together in the wash with delicate fabric will also affect the fabric differently due to friction and chemical runs.
Therefore, there is no way to verify such claims and we will not accept returns based on these claims.

Coupons can only be used for purchases at RM350 and above.
1. Click on the 'Rewards' panel
2. Click 'Ways to redeem'
3. Click 'Redeem'
4. Apply Code
5. Add items to cart and check out

Your Store Credit can be used as a payment method for your orders. You can check your Store Credit value in the email issued to your email address.

1. Proceed to check-out as normal.
2. At the payment page, enter the Store Credit coupon/code. This code can be found in your email.3. Once you apply the code, the balance or amount to pay will be displayed. If the order is less than your Store credit value, the remaining store credit will remain and you may use it for your future purchases.

Yes, you may arrange your order collection through third-party delivery services during your chosen pick-up slot time. Kindly provide a screen-shot or a copy of your Order Confirmation Email to the rider to ease the collection process.

Please note that we shall not be liable for any delays, losses, or damages during the transit of the goods to you via your chosen third party delivery service. We are also not responsible for the whereabouts of the rider before and after the collection process.

There are significant differences between Bridal and Bespoke wear.
Bridal: Any bridal order created by us is an exclusive, one of a kind style unique to you. We offer an intimate and close design collaboration with our brides to develop a Bridal dress that’s exclusively for you. This will include the creation of new artwork / design sketches, working with different fabrications and developing customized beading techniques.
Bespoke: This service includes creations of non-bridal orders for the women who would like to wear our creations. We work hard to ensure our Bespoke orders fit perfectly and the styles are designed to your unique specifications and requirements. Your order will certainly still be made exclusively for you but options and opportunities for adaptations are limited so you will have a clear vision of the final outcome and budget.
Our bridal consultations are generally held from Monday through Saturday between 11am – 5pm with subject to availability and the convenience of both parties. Please Get in Touch and leave your details along with your intended appointment date & time and our team will get back to you with a confirmation. Alternatively, you may also call us at 03-23801907 to inquire or schedule an appointment with us.
After the first appointment and discussion, we will then follow-up with an estimated total / invoice for your order. The first 20% deposit is required to secure your Bridal order in our production calendar – Please note that this deposit is non-refundable. Design proposals will be provided once the first deposit is made.
A second payment is then due after you have approved the design details. This second deposit shall amount to 50% of your final amount due. The third payment of 20% is due before the second fitting and the final stage of payment for the balance due, including any additional costs (if any changes or amendments to finishings and designs) incurred during the weeks leading up to collection must be paid on the day of collection.
The number of fitting sessions varies between orders for many reasons. The average bride would need to come in between 2-3 sessions – any weight fluctuations / weight loss will have a significant impact on the design process of your order prior to the intended collection date. However, please do notify us if you’re on your period or feeling unwell during your appointment day or first fitting – this is to avoid any false measurements being taken which would require a second appointment and any potential additional cost incurred to you

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