MEADOW & TROPICOLA will be shipped from 7th November to 10th November 2022

FAQ

Ready to Wear

Good news! We ship locally and worldwide. We offer FREE domestic shipping to West Malaysia & East Malaysia via our chosen courier.
However, if you are currently outside of Malaysia, please refer to the rates below:
Singapore : RM50 1-2kg. 2kg & above RM80.
Brunei : RM110 1-2kg2kg & above RM150

Indonesia & Thailand : RM 90 1kg - 2kg. For 2kg & above RM130

UK, Australia, US, Europe : RM 200 1kg - 2kg. For 2kg & above RM280 (4working days)

Rest of the world : RM 250 1kg - 2kgFor 2kg & above RM320.

We accept GrabPay, all major credit / debit cards, Paypal & online banking via IPAY88. Installment payments are available via GrabPay

If you have received the wrong orderly, kindly submit an exchange or return request via  our returns center.

If you have received a faulty, kindly contact us immediately at sales@hanimokhta.com along with order number and pictures.

Bridal & Bespoke Orders

There are significant differences between Bridal and Bespoke wear.

Bridal: Any bridal order created by us is an exclusive, one of a kind style unique to you. We offer an intimate and close design collaboration with our brides to develop a Bridal dress that’s exclusively for you. This will include the creation of new artwork / design sketches, working with different fabrications and developing customized beading techniques.

Bespoke: This service includes creations of non-bridal orders for the women who would like to wear our creations. We work hard to ensure our Bespoke orders fit perfectly and the styles are designed to your unique specifications and requirements. Your order will certainly still be made exclusively for you but options and opportunities for adaptations are limited so you will have a clear vision of the final outcome and budget.

Our bridal consultations are generally held from Monday through Saturday between 11am – 7pm with subject to availability and the convenience of both parties. Please Get in Touch and leave your details along with your intended appointment date & time and our team will get back to you with a confirmation. Alternatively, you may also call us at 03-6411 3154 to inquire or schedule an appointment with us.

The more the merrier! However, for your own comfort - we’d highly advise bringing no more than 3 guests during the appointment as our studio space is fairly limited.

The timeline for each Bridal Dress varies between orders for many reasons. However, we would need at least 2-3months from the confirmed order/appointment day to complete the order. The first fitting (prior to any finishings) is normally scheduled on a date 40-50 days before your event date to accommodate the final fittings and adjustments that will occur.

After the first appointment and discussion, we will then follow-up with an estimated total / invoice for your order. The first 20% deposit is required to secure your Bridal order in our production calendar – Please note that this deposit is non-refundable. Design proposals will be provided once the first deposit is made.

A second payment is then due after you have approved the design details. This second deposit shall amount to 50% of your final amount due. The third payment of 20% is due before the second fitting and the final stage of payment for the balance due, including any additional costs (if any changes or amendments to finishings and designs) incurred during the weeks leading up to collection must be paid on the day of collection.

Our payments and invoices are issued in MYR.
You can pay using any of the following methods: Visa and MasterCard credit cards.
Bank Transfers.

Wedding shoes and Nude underwear! It’d be great if you already have your wedding shoes, but if you don’t – we’d advise you to bring shoes of a similar height. It’s vital for us to know the heel height early in the design process so we can avoid any last minute alterations or changes in the design process.

The number of fitting sessions varies between orders for many reasons. The average bride would need to come in between 2-3 sessions – any weight fluctuations / weight loss will have a significant impact on the design process of your order prior to the intended collection date. However, please do notify us if you’re on your period or feeling unwell during your appointment day or first fitting – this is to avoid any false measurements being taken which would require a second appointment and any potential additional cost incurred to you

During each fitting session, we will share and agree on your measurements thus allowing us to keep an eye on your measurements in between fittings. If you happen to encounter significant weight gain or loss after our agreed timeline – we will have to charge additional payment for the major adjustments required for your dress.

We do accept fabric/materials from our brides under certain requirements which can be discussed during the appointment day. Alternatively, we can also assist you in sourcing the right fabric/materials needed to achieve your desired look & style based on an agreed budget.

Yes and No – this all depends on your wedding date and which tier of the design process you are working with us on. It is advisable that we work ahead to agree on the timeline proposed with the possible fitting dates as this will provide our team with enough time to fulfill your order.

Our aim is to have your order ready for collection one week prior to your event date. We can then store the dress for you at our studio to collect at a convenient time before your event. As with all Bespoke and handmade projects – this one week window may also vary since we will be making improvements with the embellishments and finishing, up to the very last moment.

We might if we’re able to squeeze in our production schedule – we’re serious about making magic happen so feel free to Get in Touch with your last minute query.