ABOUT HANI MOKHTA SIGNATURE (MADE-TO-ORDER)

1. What is Hani Mokhta Signature?
   Hani Mokhta Signature is a curated Made-to-Order collection of exclusive silhouettes, defined by refined craftsmanship, considered detail, and timeless elegance. Each silhouette is Made-to-Order in limited availability.
   
   
2. Are Hani Mokhta Signature pieces bespoke or custom-made?
   Hani Mokhta Signature designs are crafted upon request (Made-to-Order) from our established selection of Signature silhouettes. As these are not bespoke commissions, custom redesigns, or major style alterations, they are not offered.
   
   Minor fit adjustments may be accommodated where suitable and will be advised during your Made-to-Order appointment session.

 

ON SIZING & AVAILABILITY

1. How do I select the right size?
   A general size chart will be available during your Made-to-Order appointment session. Our team will further assist in selecting the most suitable size based on fit, proportions, and available options.
   
   
2. What size range is available for Signature pieces?
   Hani Mokhta Signature styles are generally available for Made-to-Order in sizes XS to L, subject to the specific design and silhouette selected. Availability may vary between styles, and our team will advise on the most suitable options during your Made-to-Order appointment.
   
   
3. Are all Hani Mokhta Signature styles always available?
   Hani Mokhta Signature styles are produced and Made-to-Order in limited availability, with each piece crafted upon request based on the silhouette and design curation at the time of order placement. While Hani Mokhta aims to offer the full curated selection, certain Made-to-Order silhouettes may become unavailable or temporarily paused once production capacity is reached.
   Our team will be pleased to guide you through the available options during your Made-to-Order appointment.

 

ON APPOINTMENT

1. Do I need an appointment to view Hani Mokhta Signature designs?
   Yes. Hani Mokhta Signature Made-to-Order appointment sessions are conducted by confirmed Made-to-Order appointment to ensure a private, prepared experience with dedicated assistance. With limited availability, especially during peak seasonal periods, bookings are needed for clients exploring a Hani Mokhta Signature Made-to-Order purchase.
   
   
2. I can’t see my preferred appointment date. How do I schedule a specific date or time?
   Hani Mokhta Signature Made-to-Order appointments are released on a rolling basis due to limited studio and production availability. Made-to-Order booking slots can only be viewed and reserved up to five (5) days in advance. If your preferred date is not currently visible, we kindly recommend checking back closer to the day, as additional availability may be released based on capacity.
   
   
3. How do I book a Hani Mokhta Signature appointment?
   Hani Mokhta Signature Made-to-Order appointments may be reserved through our online booking page with a booking fee. Availability is released in limited windows due to limited studio space and production capacity.
   
   
4. Why are Hani Mokhta Signature sessions by appointment only?
   Hani Mokhta Signature is offered through private Made-to-Order appointments to ensure each client receives dedicated assistance in a calm and considered setting. This also allows us to preserve the privacy and limited availability of our Made-to-Order Signature collection.
   
   
5. Are walk-ins available?
   Hani Mokhta Signature viewings and try-ons are available strictly by confirmed Made-to-Order appointment only. Each session is privately prepared and personally assisted, and walk-in visits cannot be accommodated.
   
   
6. How long is the appointment?
   Each appointment is a private one-hour Hani Mokhta Signature Made-to-Order session.
   
   
7. How many guests may attend?
   Each Made-to-Order appointment slot accommodates a maximum of two (2) guests. Additional guests are not permitted, as Made-to-Order sessions are designed to remain private and personalised.
   
   
8. What if I need to reschedule?
   If you are unable to attend your scheduled Made-to-Order appointment, you may request to reschedule by contacting our team directly.
   
   
9. How do I reschedule my Made-to-Order appointment?
   You may reschedule your Made-to-Order appointment through the confirmation email you received. Simply click the “Manage” button to view available time slots and select a new Made-to-Order appointment time that suits you, subject to availability.
   
   
10. What happens if I arrive late?
    Late arrivals may result in a shortened session, as Made-to-Order appointments are scheduled within dedicated time slots.
    
    
11. What if I do not attend my Made-to-Order appointment?
    If a client fails to attend a confirmed Made-to-Order appointment without prior notice, it will be considered a no-show, and the booking fee will be retained to cover the reserved time and preparation.
    
    
12. Can the session end earlier than one hour?
    The booking fee applies to the reserved Made-to-Order appointment slot and is not subject to partial reimbursement should the Made-to-Order session conclude earlier than scheduled.

ON BOOKING FEE

1. Why is there a booking fee?
   A booking fee is required to secure your private Made-to-Order appointment slot. This allows us to reserve dedicated time and prepare your personalised Made-to-Order experience with care.
   
   
2. How much is the booking fee?
   The booking fee is RM100 per Made-to-Order appointment.
   
   
3. Can the booking fee be used toward my purchase?
   Yes. The RM100 booking fee is redeemable only toward a confirmed Hani Mokhta Signature order.
   
   
4. Why is the booking fee retained after the appointment?
   The booking fee secures your private Made-to-Order appointment and allows us to prepare a personalised fitting experience just for you. As this time and service is reserved exclusively for you, the fee is retained once the Made-to-Order appointment has taken place and is non-refundable, regardless of whether a purchase is made. The fee remains fully redeemable only toward a confirmed Hani Mokhta Signature order.
   
   
5. Is the booking fee refundable?
   The booking fee may be refunded for cancellations made more than 12 hours prior to the scheduled Made-to-Order appointment. Cancellations within 12 hours, as well as no-shows, will remain non-refundable.
   
   If you are unable to attend your Made-to-Order appointment, we kindly ask that you proceed with a cancellation via the booking confirmation email no later than 12 hours prior to your scheduled Made-to-Order appointment time to be eligible for a refund. Approved refunds will be processed to the original payment method and may take up to 10 working days to be reflected on your statement. Should the refund take longer than expected or not appear, we recommend contacting your bank for further assistance.
   

 

ON ORDER COLLECTION

1. What happens after I place a Hani Mokhta Signature (Made-to-Order) order?
   Once your order is confirmed, your piece will be crafted upon request. Our team will share estimated timelines during the appointment session as your order progresses.
   
   
2. What is the production timeline for Hani Mokhta Signature orders?
   As each Hani Mokhta Signature piece is Made-to-Order in limited availability, production timelines may vary. Estimated completion details (between 2-4 weeks) will be shared upon confirmation of your order.
   
   
3. How does order collection work? 
   Order collection will be arranged separately at the same location, with further details shared closer to completion.
   
   

Where can I find the full appointment policy?

All Made-to-Order appointment terms and policies are available on the booking page prior to confirmation.

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For any questions and further assistance regarding the Hani Mokhta Signature (Made-to-Order) experience, please contact us at 03-23801907 or info@hanimokhta.com